To utilize Odoo to its optimum level a suitable Odoo Support service such as helpdesk, new user training, new version updates and many more are required. It is quite evident that a satisfactory support service from an experienced consultant would certainly improve the business performance.
In Support Services, Bassam Infotech offers application support and maintenance services using an unmatched 24*7 support portal for the client. Through portal client can log the issues and can check the status of the issue at any time. Our service solution offers significantly reduced Total Cost of Ownership (TCO), flexibility to decide the quantity of work needed to support and to pay accordingly along with scalability to ramp up/down the capacity in a short time without incurring additional overheads, but improving operational excellence to a great extent.
What do we offer?
Bassam Infotech with experienced Odoo consultants has let its clients save total cost of ownership (TCO) by maximizing service availability and ensuring critical technical problems are always addressed and resolved on time. Bassam Infotech has always resolved clients’ issues before they become costly and time-consuming problems with the help of Odoo’s comprehensive knowledge base and proprietary tools.
We provide 'best of service' by maintaining a lucrative and partnership with our clients that provides a seamless extension to their internal IT resources delivering a consistently high availability with a strong emphasis on delivering excellence in client service and satisfaction. It ensures that their entire business lifecycle can be managed successfully with the minimal jeopardy and threat.
If you have entered ODOO in your organization, you also want it to continue to work. Bassam Infotech offers ODOO support services to ensure this
We provide user support via e-mail, telephone or other channels such as skype, team viewer, whatsapp ...
Patches en bug fixes
The ODOO and the ODOO Community Association (OCA) provide continuous updates to correct errors you will not be bothered by all the mistakes and therefore we do periodic maintenance. However, it is advisable to quickly resolve errors (around safety) or irregular errors if solutions are made available for this on your support contract, we will do this at your request, periodically or when it is urgently needed addition, the underlying operating system Ubuntu must be retained are pleased to offer you our support services to protect your system and keep it up to date.
Backups and test & train environments
Whether you use ODOO on your systems or (our) online hosting, ensuring a good backup is essential good procedures, something can always go wrong a recent backup is then important can make backups yourself or we can make automated backups of the database and also of the entire hosted environment addition, we can provide you with a test and training environment if new employees have to be incorporated or new functionalities are added to your environment.
ODOO provides documentation and support through various channels.
We add our own portals and the Aardug youtube channel for support and training videos.
In addition, we can also make your own documentation, support and training video for your organization.
A community requires interaction contribute by answering questions by the community.
When Bassam Infotech hosts you, having a support plan is an obligation relieve you, we have several support plans available that go beyond hosting and backup.